Helping the community set up the ServiceWA app

Published on Friday, 14 January 2022 at 6:54:00 AM

The WA government released a new app on January 11 which combines the SafeWA checkin app and proof of vaccination in one spot. We know the community may need help with the app, so a simplified step-by-step guide can be found on the PLWA website at the following link  or below-

 

https://publiclibrarieswa.org.au/index.php/news

 

Step 1 – Setting up a myGovID account

If you already have a myGovID set up, skip to Step 2

  1. You will need any TWO of the following documents and access to your email.

Driver’s licence Medicare card

Birth certificate Passport (with visa if non-Australian)

Citizenship certificate Immigration Card

  1. On your phone download the myGovID app
  2. Open the myGovID app – select whether to allow notifications or not
  3. Select Create a myGovID
  4. Swipe through the four info screens, then tap on Start now
  5. Accept the Terms of use
  6. Enter an email address – you can use the same email address you use for myGov
  7. Tap on Get code
  8. Access your email and note the myGovID verification code
  9. Enter the code in the myGovID app – then tap Next
  10. You may be asked to use your phone’s Fingerprint or Facial recognition function for added security.

Accept if wished – or tap Not now

  1. Enter a password according to the instructions on screen – then tap Next
  2. Enter your details and tap Done – you can ignore or tap X on the warning about Covid vaccination
  3. You will now need to prove your identity using TWO of the documents listed above.

NOTE: the system appears to ask for a third form of ID, this is not essential, but can be entered if desired

  1. Tap on the first document – e.g. Driver’s licence
  2. Scan your licence using your phone’s camera or enter the details manually.

(If there are scanning errors, either rescan or tap Edit and correct these)

  1. Tick the consent box and tap Submit
  2. Tap on the second document – e.g. Medicare
  3. Scan your card using your phone’s camera or enter the details manually.

(If there are scanning errors, either rescan or tap Edit and correct these)

  1. Enter your date of birth
  2. Tick the consent box and tap Submit
  3. Your myGovID is now set up – you will now set up your ServiceWA account

 

Step 2 – Setting up a ServiceWA account

If you already have a ServiceWA account set up, skip to Step 3

  1. On your phone download the ServiceWA app
  2. Open the ServiceWA app – select whether to allow notifications or not
  3. Tap Next
  4. On the Consent page scroll down and tap I agree
  5. Tap Log in to Service WA
  6. On the Log in screen, you will see the myGovID as the preferred option – tap Log in
  7. You will be redirected to the Digital Identity website
  8. Under myGovID, tick Remember my choice
  9. Tap on Select myGovID
  10. Enter the email address used for myGovID
  11. Tap Remember me then tap Login
  12. You will be shown a four digit code
  13. Open the myGov ID app, enter the code and tap Accept
  14. Open the ServiceWA app
  15. On the Your consent screen scroll down – tick the Yes and don’t ask me again box
  16. Tap Consent
  17. Tap Consent again
  18. Add your mobile number then tap Next
  19. Confirm your mobile number
  20. Enter the confirmation code and tap Next
  21. Tap Next again
  22. Tap on Enable SafeWA
  23. Tap on I agree then tap Next
  24. Scroll down and tap I agree
  25. Tap OK to allow camera access

 

Step 3 – Linking your vaccination certificate

  1. In the ServiceWA app, tap on Certificate
  2. Tap on Import through your myGov account
  3. Login to myGov if required
  4. Tap Continue
  5. Tap on Medicare
  6. Tap on View proof of vaccinations
  7. Tap on View history
  8. Tap on Share with check in app
  9. Tap on Share next to ServiceWA
  10. Tap Accept and share
  11. Tap Next
  12. Scroll down and tap I Agree
  13. Tap Save Certificate
  14. Everything should now be set up

Back to All News